European Consumer Rights Policy
At EcoColors Hair Color, we are committed to complying with all applicable European Union consumer protection laws, including Directive 2011/83/EU on Consumer Rights (the EU Consumer Rights Directive) and the EU Distance Selling Regulations.
Your Right of Withdrawal (14-Day Cooling-Off Period)
As a consumer residing in the European Union, you have the right to withdraw from your purchase without giving any reason within 14 calendar days of receiving your order.
Our 14-Day Order Hold Policy for EU Customers
To fully support your right of withdrawal, we apply the following process for all orders placed by customers located in the European Union:
- Order Hold: Upon placing your order, we will hold it for 14 days before shipping. This gives you the full cooling-off period to cancel your order at no cost.
- Cancellation Window: During this 14-day hold period, you may cancel your order at any time by contacting us. No questions asked.
- Shipment: After the 14-day hold period has elapsed and no cancellation request has been received, we will proceed to ship your order.
How to Cancel Your Order
To cancel your order during the 14-day hold period, please contact us using one of the following methods:
- Email: Contact us through our website's contact form
- Reference: Please include your order number in all communications
Once your cancellation is confirmed, any payment made will be refunded in full within 14 days.
Exceptions
Please note that the right of withdrawal may not apply to certain products, including:
- Goods that are made to your specifications or clearly personalized
- Sealed goods that have been opened and are not suitable for return due to health protection or hygiene reasons
Contact Us
If you have any questions about your rights as a European consumer or our policies, please do not hesitate to reach out to our customer support team.
This policy is effective as of June 2026 and applies to all customers residing in the European Union.